Shipping and Returns Policy
SHIPPING AND RETURNS POLICY
Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.
Once we have shipped your order, you will receive an automated email that includes the tracking information.
Orders over $70 AUD qualify for FREE domestic shipping. Please note that if discounts, coupons or other offers reduce the value of the order to below $70 AUD, free shipping does not apply. Orders under $70 AUD are charged at a flat rate of $8.00 AUD.
Unfortunately not available at this time as we are currently negotiating with an international courier for best rates.
Please note: International shipping is not included in our free shipping offer.
SHIPPING CUTOFFS FOR NEXT DAY DISPATCH
STANDARD AUSTRALIAN DOMESTIC DELIVERY
Monday- Friday: Order before 2pm AEST
* Saturday - Sunday: Closed, all orders shipped on next business day.
AUSTRALIAN DOMESTIC ORDERS
Are fulfilled through our designated couriers with an estimated shipment time of 3-10 business days.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.
While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways!
RETURNS AND REFUNDS
At Apane Natural Skin Care, we believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.
We believe in our products and are confident that you will love them as much as we do. However, if for any reason you are not completely satisfied with your purchase, simply return the unused portion to us within 14 days of your initial purchase, and we will be happy to refund the purchase amount to your card, or issue you a store credit for the purchase amount.
To help us expedite your return request, please follow the simple steps listed below:
1) Send us an email at email@example.com to let us know that you plan to return the product.
2) Be sure to include your Order Number and to tell us if you prefer to have your return processed for store credit or as a credit back to the card on which you made the purchase.
3) We will reply to your email to confirm that we have received your request.
4) Ship the items back to us, including your Order Number and Name with the items you wish to return. We cannot process a credit until the product is shipped back. Pack the items carefully to avoid damage in transit.
5) Please address your return package to:
Apane Natural Skin Care
PO Box 18
Gungahlin, ACT 2912, Australia
6) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Please see the Damaged Items information below.
Your return or exchange request will be processed promptly. Most refunds are processed within 3-5 business days of receipt. Most exchanges are processed within 7-10 business days of receipt and are shipped by our designated courier. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding public holidays within Australia. An email will be sent to confirm the receipt and processing of your return or exchange request.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at firstname.lastname@example.org. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.